By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . But just who made them and of what quality there is no real way to tell. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Sellers are required to deliver the item as it was described in the listing. eBay covers all costs of the authentication process. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Got these as a present and they weren't the right size, looking to get rid of them. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Refunds and billing for return shipping costs It's worth noting that eBay takes a 20% . How can that be? I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. eBay will not authenticate ineligible items. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Seems like ebay is actively trying to help this guy swindle people. The seller is required to respond and honor their returns policy. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. When you make a sale, you have to send the item to the authenticator's address provided by eBay. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. There is no opt in or opt out option. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Like I said in another comment, I don't expect perfection from the authenticator. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. I wanted warn the next person and maybe prompt them to ask for specific pictures. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. I know what you mean with the "intentionally vague" item condition. Learn more about our. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. Proof that the buyer collected the item I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? What items are eligible for eBay Authenticity Guarantee? Industry experts carefully inspect your luxury handbags. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. The seller may exclude original shipping costs from the refund. I couldn't, they were not in the pictures at all. Buyers can find estimated delivery information in their Purchase history. See Exclusions and special coverage. Please respond to them for follow-up on your specific case. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. A dialog will open as you type your search terms. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. eBay authenticity problems ! To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. eBay may hold the return request open for up to 35 business days after the date the return was accepted. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. A dialog will open as you type your search terms. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. eBay may step in without the buyer asking if there is no valid tracking information available. They also must be sold to a buyer located in the continental US. Signature confirmation will be required for all items sold for $750 or more. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Also make sure you leave negative feedback. Verified returns Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. Purchased on eBay as authentic I made a purchase on ****. The problem: Authentic shoes declared non authentic. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. That's what happens with my sneakers. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. This program is terrible. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. Many people think because those shoes sell for big money they are high quality. eBayOfficial 1 yr. ago I got screwed. How can buyers search for Authenticity Guarantee items? However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Trading Cards have a more limited return window. Help for buyers and sellers. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. If an item is being returned, the seller is responsible for return shipping. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. Totally sucks. After a while you can call and get that number raised. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. Press question mark to learn the rest of the keyboard shortcuts. eBay may step in without the buyer asking if the seller didn't respond to the return request. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. All sales are final. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. Thanks man. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Its not like it was preventable. Wtf. Welcome to the Buying board! What items are eligible for eBay Authenticity Guarantee? There is no fee for AG at this time. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Have receipt of proof. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. I wonder if people know about dr scholls. Proof of delivery for returned items Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Copyright 1995-2022 eBay Inc. All Rights Reserved. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. (Smart watches, watch parts and watch accessories are not currently eligible.). eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. The payment was instantly processed. What kind of case did you open? If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. Copyright 1995-2023 eBay Inc. All Rights Reserved. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. Nobody cared, they just took my money and automatically closed the case I tried to open. 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